Help and support managing demand effectively when your surgery is pushed to its limits.
Ensuring your new structure is ready to be implemented smoothly, causing minimal disruption to both practitioners and patients.
Practice Assist gives GP practices the confidence that their patients will receive a convenient and comprehensive service, as and when they need it.
Practice Assist supports both telephone and face-to-face consultations; it is a tailorable model that can bend and flex to your requirements.
Practice Assist maintains a focus on the patient experience and has been developed to suit patients' modern lifestyles and individual needs.
Have your queries answered by our experienced and knowledgeable team.
Care UK has a long and successful history of partnering the NHS with support services and we are the largest independent provider of NHS services in the country.
Our out-of-hours services provide support for over 5 million people, while each month our NHS 111 call handlers answer more than 225,000 calls to the NHS urgent healthcare line. Our NHS 111 services, throughout the busy winter months, all featured in the top one-third of performance charts for providers who answered calls or called back patients within agreed times.
Practice Assist is our latest, innovative service designed to help practice partners run their surgeries more effectively and efficiently. With our background in urgent care and our tried and trusted network of healthcare professionals we are ideal partners, helping to bring resilience to any practice. Working in partnership with GPs across the country, we are helping practices to enhance their call-handling and appointment prioritisation. Our team of UK-registered doctors and call handlers help surgeries to improve access for patients and offer genuine flexibility and choice.
Practice Assist offers clinical effectiveness and administrative efficiency through a dedicated centralised hub that offers GPs additional flexible capacity and extended opening hours. Practices using our service see waiting times for appointments reduce from weeks to hours.
The system works in partnership with your existing practice team to provide patients with telephone consultations outside of normal opening hours or during busy periods. Our team of experienced Care UK GPs have the ability to make onward referrals and update patient records. Patient feedback shows the ability to request call backs within agreed time slots is particularly popular with those who do not want or need to come into the surgery.
Other advantages include:
I am very happy with the service, when I call I get what I need and I get a very quick response and they are really supportive, the doctors I speak to on the phone are brilliant and helpful, so I am very happy.
Patients are very happy because generally their problem is resolved on a same day basis. Doctors are very happy because the intense pressure and atmosphere of constant complaints from patients has disappeared.
This new service has improved accessibility, specifically helping those who need urgent review to get this and offering reviews for many without the need to attend in person. The service offers a solution to the increasing demand on general practice.
It’s a very good service. I got a call from a GP on the same day which I am very happy about, and what I really liked in particular is when I now call in the mornings, someone picks up the phone very quickly. I’m happy you’re improving the service for patients, as there’s no need to go in. Dr Khan [hub GP] was very helpful and understanding, thank you.
It's a good service; makes sense – great idea – very convenient.