Care UK’s Practice Assist recognised and shortlisted for prestigious HSJ Award

Care UK is proud to announce it has been shortlisted for the 2016 HSJ Awards in the Improving Care with Technology category for their GP service, Practice Assist.

Shortlisted for the second year running, judges voted to shortlist the Practice Assist nomination entry into the next round of judging after learning about the telephone consultation service Practice Assist provides to GPs and their patients.

The annual HSJ Awards, now in their 35th year, is one of the most prestigious awards in the healthcare industry, celebrating the finest achievements in the NHS. Alastair McLellan, Editor, HSJ, said of the awards: “With the NHS experiencing a tough time as funding fails to keep up with demand, the HSJ Awards are once again the best reminder of the excellence the service is capable of. Taken together the entries to the HSJ Awards represent work which, directly or indirectly, has saved thousands of lives and enhanced many times that number."

Christian Ellwood, Service Development Manager (Practice Assist) at Care UK, was thrilled with the nomination: “It is fantastic that Practice Assist has been shortlisted for the HSJ Awards in recognition of its innovative approach to improving patient care and access.”

Dr. Barry Sullman, GP partner at Balaam Street Surgery, Newham, was impressed from an early stage by the Practice Assist service: “Before the introduction of the system, there was great unhappiness amongst our patients. The practice offered, on average, 50 face-to-face appointments on a daily basis. Patients started queuing from 6am to secure an appointment. Those fit enough to withstand the elements would secure an appointment at the expense of those more ill patients who could not queue.

“Thanks to Practice Assist, we can now offer 70 to 80 telephone consultations, supported by 50 face-to-face consultations at the surgery. Instead of having surgeries that are bursting, we’re now able to manage demand much more effectively. Every single patient who calls the surgery is called back by a GP at a time that suits them.”

The next stage of the competition will take place throughout October and see nominees presenting to the judging panel, after which the winners shall be chosen.
The finalists will then attend the HSJ Awards ceremony held at the InterContinental O2, London on Wednesday 23rd November.