I am very happy with the service, when I call I get what I need and I get a very quick response and they are really supportive, the doctors I speak to on the phone are brilliant and helpful, so I am very happy.
It's a good service; makes sense – great idea – very convenient.
It’s a very good service. I got a call from a GP on the same day which I am very happy about, and what I really liked in particular is when I now call in the mornings, someone picks up the phone very quickly. I’m happy you’re improving the service for patients, as there’s no need to go in. Dr Khan [hub GP] was very helpful and understanding, thank you.
This new service has improved accessibility, specifically helping those who need urgent review to get this and offering reviews for many without the need to attend in person. The service offers a solution to the increasing demand on general practice.
Dr Ellen Scrivener
The Junction Health Centre
Patients are very happy because generally their problem is resolved on a same day basis. Doctors are very happy because the intense pressure and atmosphere of constant complaints from patients has disappeared.
GP Partner Balaam Street Practice and Cluster Lead and Clinical Prescribing Lead for Newham CCG